Khelakhor Privacy Policy – Your Data, Our Responsibility

Khelakhor collects two types of information from you – what you provide directly, and what is gathered automatically while you use the site. Details are outlined below:

Khelakhor collects information in several ways:

• Registration Form: Information you provide when creating your account.
• KYC Verification: Via ID document upload.
• Transaction Records: At the time of each deposit and withdrawal.
• Cookies & Analytics: To understand how the site is being used.
• Customer Support Contact: What you share with us via email or chat.
• Third-Party Verifiers: From trusted services for identity verification.

Khelakhor uses your information only for specific, legitimate purposes. Your data is never used for unnecessary or unethical activities.

• To create and manage your account.
• To process payments and ensure transaction security.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To meet legal obligations — such as requirements from tax authorities or regulatory bodies.
• To personalize our services according to your preferences.
• To send you relevant promotions and offers (you can opt out at any time).
• To improve platform performance and enhance the user experience.

Khelakhor does not sell your personal information to third parties. However, certain information may be shared as necessary to operate the service:

• Payment Processors: With payment services such as bKash, Nagad, and Rocket — solely for the purpose of processing transactions.
• Identity Verification Provider: A licensed third party for KYC processing.
• Law enforcement agencies: When required by a court order or a lawful government request.
• Auditors & Consultants: As part of our legal obligations, under strict confidentiality agreements.

Khelakhor uses cookies and similar technologies on its website. Cookies are small data files stored in your browser.

• Essential Cookies: To keep your login session active and ensure security. These cannot be disabled.
• Performance Cookies: To understand which sections of the site are used most. These can be disabled.
• Functionality Cookies: To remember your preferences (language, odds format).

Khelakhor does not store your data indefinitely. Each type of information has a defined retention period:

• All data is retained for as long as your account remains active.
• Following account closure, financial and transaction data is retained for a maximum of 5 years due to legal obligations.
• Customer support conversations may be retained for up to 2 years.
• Once you withdraw marketing consent, your marketing data is removed immediately.
• Upon request, all data beyond what is legally required will be permanently deleted within 30 days.

As a khelakhor user, you have the following rights. Click on the accordion to learn more:

Khelakhor strictly does not provide services to anyone under the age of 18. Our platform is in no way intended for minors.

• Age is verified at the time of registration.
• If it is found that a minor is using an account, the account will be suspended immediately and all associated data will be deleted.
• If parents have any concerns, they can reach us at support@khelakhor.ws.

Khelakhor may update this Privacy Policy when necessary. If changes are made:

• The updated date will be noted on this page.
• Members will be notified by email of any major changes.
• Continued use of khelakhor after any changes have taken effect will be considered acceptance of the updated policy.

For any privacy-related questions, complaints, or requests, please get in touch with us:

• Email: privacy@khelakhor.ws
• General Support: support@khelakhor.ws
• Live Chat: Always available on-site (24/7)

We will provide an initial response within 7 business days of receiving a privacy-related request. Complex matters may take up to 30 days to resolve.